Happy People Gift Co. — Return, Refund, and Cancellation Policy

At Happy People Gift Co., we want you to love your curated items! By placing an order on our website, you agree to the following terms and conditions.

⚠️ Final Sale Items — No Returns or Exchanges

If a product is labeled as Final Sale, it is strictly ineligible for return, exchange, or refund due to buyer's remorse or change of mind. These items ship directly from third-party fulfillment partners and cannot be processed for standard returns. They are only eligible for a refund or replacement in cases of damage, defect, or an incorrect item shipment (see Section 1 below).

1. Damaged, Defective, or Incorrect Items

• 15-Day Reporting Window: Report within 15 days of delivery. Requests after 15 days are ineligible.
• Evidence Required: Email support@happypeoplegiftco.com with order number and photo/video evidence.
• Packaging Exclusions: Damaged outer packaging where product is intact is not eligible.

2. Returns for Eligible Items

Items not marked Final Sale (e.g. Shopify Collective apparel) qualify for returns:

• Return Window: 14 days from delivery.
• Condition: Unworn, unused, unwashed, original packaging with tags.
• Process: Email support@happypeoplegiftco.com first. Return shipping is customer's responsibility unless item is defective.

3. Lost or Delayed Shipments

• US Orders: Past 45 days from ship date.
• International: Past 60 days from ship date.

⚠️ If tracking shows Delivered, a Non-Delivery Certification is required before we can review a claim.

4. Order Cancellations

• Before Processing: Full refund available.
• After Processing: Cannot be canceled or refunded.

5. Final Absolute Deadlines

No refund for orders where payment was made more than 90 days prior.

6. Processing Time

Approved refunds take 5–10 business days.

📩 Questions: support@happypeoplegiftco.com