Refund policy

Return & Refund Policy

We want you to feel confident shopping with Happy People Gift Co. Most eligible physical products may be returned within 30 days of delivery.

Return eligibility

To qualify for a return, an item must be unused, unworn, in its original condition, and include its original packaging, tags, accessories, and proof of purchase or order number. Return requests must be submitted within 30 days of the item's delivery date.

Starting a return

Contact us at hello@happypeoplegiftco.com with your order number, the item you want to return, and the reason. If a return-request option is available in your customer account, you may use it instead. Wait for approval and return instructions before shipping anything.

For eligible supplier-fulfilled returns, we arrange for the supplier to provide a return shipping label. Send the item only to the address shown on that label. Do not return items to our mailing address. Products from different suppliers must be returned separately using the correct label for each package.

Return shipping and label fees

For preference, fit, size, color, or change-of-mind returns, you are responsible for return shipping. When a supplier provides the return label, the label fee charged by that supplier is deducted from your approved refund. The amount varies by supplier and return shipment. We will tell you the applicable label fee before you send the item back. If the supplier provides a free label, no label fee is deducted.

Each separate supplier return package may have its own label fee. The fee is charged once per label, not again for each item in the same package. Do not buy another label unless we instruct you to do so. Original outbound shipping charges are non-refundable unless the item was damaged, defective, incorrect, or incomplete. No additional restocking fee is charged unless it was disclosed for the product before purchase.

Damaged, defective, incorrect, or incomplete items

Please contact us within 7 days of delivery at hello@happypeoplegiftco.com with your order number, a description of the problem, and clear photos of the item and packaging when applicable. Approved claims will be resolved with a replacement or refund at no additional cost to you. You will not be charged a return-label fee for an approved damaged, defective, incorrect, or incomplete-item claim.

Non-returnable and final-sale items

Digital downloads, electronic gift cards, redeemed gift cards, personalized or custom products, perishable products, hygiene-sensitive products, and products clearly marked final sale are not eligible for return or refund except where required by law. Items damaged through misuse, normal wear, or returned outside the return window are also ineligible.

Refunds

After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method, less the disclosed return-label fee and any other applicable charges described in this policy. We will provide a refund breakdown. Fees will not be deducted twice. Your financial institution may take 5–10 business days or longer to post the refund after it is processed.

Exchanges

Exchanges are subject to product and supplier availability. When a direct exchange is unavailable, we may ask you to return the original item and place a new order.

Cancellations

Eligible unfulfilled items may be submitted for cancellation within one hour after the order is placed. Cancellation requests are not guaranteed after fulfillment begins.

Policy updates

Return terms in effect when you placed your order apply to that purchase. New fees are not applied retroactively.

Consumer rights

Nothing in this policy limits rights or remedies available under applicable law. Where applicable consumer-protection law provides greater rights, those rights apply.

Questions

Contact Happy People Gift Co. at hello@happypeoplegiftco.com.